Refunds

Digital PDF products are delivered by email after payment. Because files can be copied once delivered, refunds are reviewed case by case.

Digital products

• If you have not received your PDF within 15 minutes of confirmed payment, check your spam folder, then email us and we will resend or resolve promptly.
• Refund requests for duplicate purchases or delivery failures are typically honored.
• Requests after successful download may be declined once files have been delivered, except where required by law.

Consulting & mentoring

• Deposits and session fees follow the written agreement for that engagement.
• Unused prepaid sessions may be rescheduled with reasonable notice.

How to request

Email with your name, order details, and reason. We aim to respond within two business days.

How approved refunds are paid

Payments are processed by Stripe, and approved refunds are returned to the original payment method; they can’t be sent to a different card or account. Once a refund is issued, it typically appears on your statement within 5–10 business days, depending on your bank.